Your page DinSide recently reported how Apple requires that iPhone owners turn to an authorized Apple repair shop to fix their phones. And how Norwegian law does not allow this.
you can demand more of shop than many realize. For it is the seller, and not manufacturer , which is responsible for a number of things.
Here are some of the most important.
Catch: Seven tips for safe online shopping
REQUIREMENTS: The shop must tell you the truth about the products, so you know what you get.
# 1: Buy Help
How good knowledge salespeople have about their products varies. We have seen examples here DinSide, too.
But consumer law has a subtle provision that allows sellers must be held accountable for what they tell you: Expectations seller provides you be redeemed .
If the seller said, “Sure, this can be used for this and that,” it must actually item could be used for this and that. Complaints on that item deleted can not be used and that, can not store say “But manufacturer has never said that it can be used for this and that,”.
It is the seller’s responsibility to provide products that meet what you had reason to expect. Whether expectations comes from a description in the online store or a call in store. And you are dissatisfied, you have the right to complain.
The legal text: current law, Section 15
Read also: DinSide pretended we bought a new mobile. Look what we got recommended.
REQUIREMENTS: The shop will give you the product as soon as possible and no later than 30 days after purchase.
# 2: Delivery
current law requires that item to be delivered “without undue delay” and least within 30 days of purchase. Will shop problems with your delivery, you stated.
No distinction is made on the web and store sales.
Can not get the goods within this period, the consumer law a whole chapter on what you require. The easiest way for most people will be to use the right to cancel the purchase, that money back. In some cases, you may also be entitled to compensation if you have lost money on the delay.
The legal text: current law, paragraph 6
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REQUIREMENTS: The shop may not be able to repair the product yourself, but need to find someone who can.
# 3: Repair
Does not work product satisfying or it is simply destroyed, you may have a right to complain. We know many supports manufacturers or partners for this, but it is seller to clean up. You can complain directly to the manufacturer if you wants it.
Displays defect to be the manufacturer or the seller’s own fault, you are entitled to free repairs or new product, or refund or price reduction if the former is not possible.
The warranty period is two years after purchase, or five years for goods that are supposed to be considerably longer than two years. PCs, tablets and mobiles are typical examples of the latter.
The mobile store down the street can not repair your iPhone yourself, are uninteresting to you. The seller must provide for putting up with their partners. Also remember that you are entitled to borrow a similar product at a repair take over one week, and that the repair should be completed within 30 days.
The legal text: current law, Section 27
Also read: Learn claim your right – most are under
REQUIREMENTS: The shop should let you regret your purchase, if it is acted online or via some form of remote sales.
# 4: Withdraw
Some stores boasting open purchase. But online stores are mostly open purchase whether they want to or not.
The Act provides for the fact that you can buy an item, open it, try it and return it. Without giving any reason other than that you regret. This must be done within 14 days of receipt and you must use the item carefully.
Earlier, you almost unconditionally entitled to all your money back, whereas the new Cancellation Act allows the stores to keep back some of the purchase price of the goods’ value is inferior.
Right of withdrawal does not apply to all you shop online, and no purchase in regular stores. In addition to online shopping comes the right of withdrawal such as telemarketing.
text of the Act: The Act
Read also: Here is the new consumer law that provides the same rights throughout Europe
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