While thousands of Norwegians are about to start the holiday season, leads crew deficiency in Norwegian that the company must cancel a number of flights.
it affects the vacationers hard since in high season is both difficult and expensive to get rebooked and booked new tickets.
Departures to popular holiday destinations such as Bulgaria, Croatia, Cyprus and Spain have been canceled Saturday both from Oslo, Værnes and Stavanger, newspaper VG reports.
– We feel robbed
the family Halvorsen from Nesoddtangen was just on my way out the door when they received notification that the flight to Cyprus was canceled. Now they are afraid that the whole holiday goes down the drain.
– We have planned this trip a year. Children have spared and we have rejoiced, says Elin Halvorsen told Aftenposten.
– Now we feel robbed. We only have these weeks of vacation.
They spent 40 minutes to get through to Norwegian customer. There they were told that they could fill out a form, and possible reserve on Thursday.
– We are talking about quite a lot of money, and this is something we’ve been planning for long. We are five Avian and new tickets will cost us 30 000. In addition, we rented a house to 30 000 a week, says Halvorsen.
– Cost us 15,000 extra
on an island off Split in Croatia have Jacobsen family Nyeng received during extended by half a day.
– we got a message from Norwegian by SMS that we will get the journey reimbursed, but it scared us that we were just left to ourselves, says the father Petter Nyeng.
In Norwegian and SAS did they not to book new flights, but was eventually rescued by Berg Hansen agency.
– Before refund this has cost us 14,500 kroner extra, informs Nyeng.
he says he primarily responds to the Norwegian does not have apparatus to deal with unforeseen situations.
– I will in any case never fly to the United states with Norwegian and generally it will probably sit very far inside to use the company again, he said.
Sorry
According to Adresseavisen scored family of eight as late as Friday night an SMS from Norwegian who informed that the resignation of Malaga in Spain Saturday afternoon was canceled.
Also fly to Norway from including Spain and Italy are set. A number of domestic flights are also canceled.
On Norwegians Facebook pages tell a lot of customers that their plane is canceled and they do not get rebooked when Norwegian does not answer inquiries theirs.
Press Contact Linda Olsen in Norwegian apologizes cancellations. She notes that the Norwegian has been working on solutions for these departures, and that the SMS notification is automatically sent out when the flight is canceled within the system.
– I agree that it’s not ideal to send such SMS is so late, she says.
According to Avinor travel overview Norwegian has set at least 18 departures abroad and domestically Saturday NRK reported.
– We have found various options to affected passengers and some have chosen to find their own alternatives. Unfortunately many full fly both with us and other companies in the summer period, as option we can offer is unfortunately not as good as we wish, says Olsen told NRK. (© NTB)
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