Kjos is almost ready to take holiday.
A summer-sparse crowd in an auditorium at Aker Brygge heard this morning Norwegian boss tell about strong results and Skytrax award for the world’s best long-distance low-cost company.
Soon he will embark on sailing holiday – so he tends to do at this time of year.
But still, Norwegian boss something on your mind.
– Hit me like crazy
Norwegian’s profit from April to June was one button billion although spring and summer in Norway has been characterized by trouble with pilots and passengers.
– although it is bad for the passengers concerned, we have a very volume that not even amajor Norway, explains Kjos Dagbladet when he has presented the results.
– so it has not really so important?
– Yes, it is clear that it strikes me as just that, says Kjos.
fork out 81 million
Besides, the results have been even better – if only Norwegian had managed to plan better. Then they might have avoided the crisis now in July, when the lack of pilots became acute, and the company had to cancel an amount of flights.
How bad it actually was, we first have to know when figures for July to September clear.
But already today it became clear that Norwegian from April to June paid 81 million to unhappy customers – almost 50 million more than in the same period last year.
According to Kjos is a strike in France the single most important factor, but the lack of pilots has also been very important.
– It is clear you have a shortage of pilots, says Kjos.
– things turned upside down
Thus, question given: who is responsible?
For one week ago, after Kjos and pilot union had agreed to hire 50 new pilots, said Dagens Næringsliv to have found part of the answer: That two courses had been canceled, for pilots in the summer could have been ready to fly.
“DN finding that there was Kjos’ law and daughter who was responsible,” wrote the newspaper. In a clarification yesterday wrote DN following: “The company said it was not the people DN naming who took decisions that contributed to the pilot shortage in summer, but that all responsibility lies with the company’s management.”
In Kjos fell article a week ago in mildly poor soil.
– It is turning things completely on their heads, says Kjos.
– Should clean up
Then he explains exactly what he thinks of giving the pilot educated daughter Anna Helene Kjos-Mathisen and her husband Stig Aleksander Kjos-Mathisen (34), a co-responsibility pilot shortage. Both are Kjos’ employees in Norwegian.
– They were precisely set up to clean up the things that caused it, said Kjos.
– How well do you think she managed to clean up it?
– When the kind error done, you shall not clean up the following day. It takes time to get enough pilots out on the road and they feilkalkuleringene where it takes months to clean up.
– I am the CEO
– are you then not agree that she has a responsibility?
– no, on the contrary. She was the put in to clean up this. She conducts courses, she has not such a position that she determines how much capacity we instance should have lost in our network. There she is told is that “now it is so and so much capacity we should have, take and educate it.”
– If it is not she, who hath main responsibility?
– it’s the lead in Norwegian. I am the CEO of Norwegian, so there is no doubt who is responsible for it. Who down the organization that makes some mistakes .. There will always be mistakes. There is always top manager’s responsibility, says Kjos told Dagbladet.
Out to sail
So Norwegian boss finished the interview with Dagbladet. Pretty soon he out to sail.
– I can not wait, said Kjos.
Dagbladet has not succeeded in getting a comment from Anna Helene and Stig Kjos-Mathisen.
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