The EU has developed standard rates in case of delays and cancellations, and these can turn into full force for Norwegian after the chaos of the weekend.
Aftenposten has calculated the amount of compensation to be at least 17 million out of the EU rates, based on the total number of cancellations and the planes are mostly full these days.
in addition to standard compensation for canceled flights are expenses for accommodation, food and any replacements that affected passengers had to put forward for inter alia lost holiday, hotel and expenses for rental car.
Much of the attention has been concentrated around the 18 departures that were canceled Saturday. But also Friday, many departures set, 11 in number, so that the total was 29 departures canceled with the result of around 5,000 holiday passengers have been affected.
On Monday evening lighted Norwegian NTB that they cancel one morning flight from Oslo to Gatwick Tuesday morning.
READ ALSO: Massive cancellations for Norwegian weekend
Norwegian with figures next week
EU standard rates in case of delays over three hours is 250 euros per passenger for short distances (up to 1500 km) and 400 euro per traveler on the longer routes within Europe. These rates also apply when the flight is canceled but requires that the company acknowledges responsibility for that situation arises. It will not necessarily Norwegian:
– We follow the EU’s bet, but what is covered and not covered is dependent upon factors surrounding the individual flying, says communications director in Norwegian, Anne-Sissel Skånvik, told Aftenposten.
Skånvik will not comment Aftenposten estimate of the total compensation amount, but says that the company basically endorses that passengers not arrived.
– We will be returning to the relevant figures in connection with the company submits financial statements for the second quarter of next Thursday, said she told Aftenposten.
READ ALSO: Trade union Leader: – We warned the Norwegian toward pilot shortage but was not heard.
not disease, but did not hit with the planning
Skånvik says to Aftenposten that the reason for the high number of cancellations was that the company “has not hit planning “by the first holiday excursion weekend. Although the Company has attempted to hire FLIGHT ASSISTANT (wet lease, editor.), Had a series of aircraft that was carrying holidaymakers to their destinations set.
Skåvik explains the situation as Monday afternoon:
– I have stressed time and again that the reason Saturday was composed. It was not “sudden illness” alone that caused the situation, it is an interpretation and not what I have said. We have not met with the planning and has brought in wet lease. In addition, we have not, as usual, been able to buy holidays of our pilots. Some customers were told very shortly before they were to travel on Saturday and then came the very acute challenges into the top of the second, informs Skånvik.
To calculate compensation
– We have great sympathy for those who experience the flight is canceled and not going on vacation as planned, says Ingeborg Flønes, director of consumer services in Forbrukerrådet.Forbrukerrådet had closed for the weekend and have not yet received so many inquiries about the cancellations, but questions will come think Flønes. The core question is whether Norwegian believes the cancellations due to circumstances within their control.
– You have the right to compensation and redress if the reason for cancellation is something the airline is responsible. Apart from bad weather and strike it takes a lot for that airline does not have this responsibility, says Flønes.
She explains that they are entitled to a standard compensation of 250 or 400 euros calculated by flylengden but also further compensation if standard compensation does not cover the expenses.
– Would you then receive money for holiday already paid, or an eM-ticket can not get used?
– can basically be funded hotels and summer houses if you do not come out of place. The same applies to tickets at destination not get used, says Flønes.
The Consumer Council has made its own right calculator for aircraft. Flønes stresses that consumers must retain receipts, contact the airline and ask for compensation.
– When you are not up with the airline, you can complain to the Transport Appeals fly, says Flønes.
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