Wednesday, October 26, 2016

Now requires DNB paid for that customers take out money at their atms – E24

This is documented by a notification of price changes sent out to customers, first noted by the imf.

In the message type DNB that cash advance in DNBs atms in the Uk with the Visa and/or debit card will now cost ten million. This was previously free.

the Price of a cash withdrawal in other banks ‘ atms increases from seven to ten million.

Also withdrawals in atms abroad and withdrawals with Mastercard will be more expensive, valutapåslag by the use of cards in foreign countries increases and papirfaktura for Mastercard screwed up in the price.

Pointing at the options

the Background is that DNB wants more people to make use of the online forms.

“We’re constantly working to digitize our services. We have come a long way in this work and want our customers to make use of online banking and other digital services as much as possible,” writes the bank in the message.

director of information Even Westerveld in the DNB points out towards E24:

We understand that people are wondering why we do this. The explanation is that it costs money to operate the atms, which are being used by increasingly fewer. Cash handling costs a lot, partly because of verditransport, security and insurance. We must therefore take a small fee to maintain the offer, ” says Westerveld.

He points out, however, that there are free options.

– It is still free to take out money in the shops, it’s free to vippse and to trade goods and services with cards.

Cheaper at the competitors

A quick check with some of DNBs main competitors shows that they are now most expensive in the class.

In Nordea is it still free to take out money in Nordea’s own atms. Also withdrawals in other banks ‘ atms is cheaper after DNBs price increase.

– We are considering the prices and such continuously, but there are no concrete plans for any changes as of now, ” said officer Christian Steffensen at Nordea.

At Danske Bank withdrawals in both their own and others ‘ atms free of charge.

They have no plans to change this as of today, says communications adviser Roberta Arntsberg.

– Obviously bored

Confronted with that DNB is now more expensive than its competitors, says Even Westerveld the following:

We have seen a very large decline in the use of atms, and DNBs customers is still the bankkundene that has the easiest access to cash through, for example, our cooperation with norway Post. As long as people can withdraw money for free in the shop, we believe that we still have good free options that will reduce the need for minibanktjenester, ” he says.

Westerveld proves otherwise to the falling use.

– the Reason we do this is that we want to maintain minibankene, but then we also need to add a small fee on the cash withdrawals, because it is so expensive to operate.

On the question of why DNB apparently sees itself compelled to push the cost of cash handling is passed on to customers, while other banks do not, have informasjonssjefen the following comment:

” We just have to do a review on our page. I can’t comment on the other banks ‘ pricing. But for us, it is a question of maintaining minibanktilbudet to our customers, and in the choice between not having the offer at all, or pay a small fee to take out cash, I think some customers think it is okay, even though of course it is boring.

No comments:

Post a Comment