Consumers complain about car purchases, rent and data – BergensAvisen

The Consumer Council received last year in excess of 85,000 inquiries, it is 12 percent less than the year before.

– The reason for the decline is that consumers themselves solve the problem today, says director of consumer services at the Consumer Council, Ingeborg Flønes.

45 percent of those who contact, is in conflict with a seller, while 42 percent ask for advice before they contact the seller, according to the Consumer Council.

Since 2011, the number of firms which is the cause of over 100 inquiries, halved. Only 34 companies have over 100, and of those peaks Elkjøp list, followed by Expert, Telenor, Canal Digital, Norwegian and Lefdal.

Norwegian

Complaints against Norwegian rose in the past year . So did the complaints against VW, as a result of emissions cheated.

– We are working consciously against firms which are making their mark on inquiry statistics. Taking many contact the company, we will contact and see if we can solve the problems together with them, says Flønes.

By the way lies inquiries related to buying and selling a car at the top.

– Use purchase contracts, order a condition report and present the new offer from NPRA, where one can get checked mileage, encourage Flønes.

subscription Feller

Regulars at the Consumer Council is called subscription traps where people feel that they are being tricked to subscribe to various items, such as supplements or beauty.

– the former company LuxStyle, selling slimming belts and creams, received nearly 200 inquiries last year. There are more than furniture giant IKEA, says Flønes.

People reported that they received bills from LuxStyle without having purchased from them.

– There is a serious problem that you get bills items you did not order, and that firms are quick to send debt collection claim, she said.

A Norstat survey shows that three out of ten of us get bills we disagree with.

– Do not pay bills for goods you have not ordered, the call by the Consumer Council.

Debt scares

Director Randi Flesland emphasizes that people should not be afraid of debt collection requirements.

– It’s not that you have to hurry to pay a debt collection claim you disagree. Why not come to us in the Consumer Council.

She says that many people do not know that you can stop a debt collection by complaint.

– the first thing to do if you receive a bill you disagree with, is to contact the seller. And remember that it is the consumer who has the burden of proof, it is the seller, stresses Flesland.

– It is the only one of four who knows that one can stop the debt collection process by complaining. Many pay out of fear that they will get an overdue payment, leading to fears of not getting loans in the future.

– We are working on that debt collection companies to take more responsibility, says Flesland.

Dishonest trading methods online is a serious problem, and the consumer Council would use consumer day on 15 March to draw attention to this, she adds.