Pilot Association of Norwegian believes there is imminent danger strikes. As a customer you are entitled to be taken care of even though it will strike, says Consumer Council.
Saturday morning English again be hit by a comprehensive strike.
Pilot Association has previously stated VG that strike threat is imminent.
This you are entitled
If the pilots and the company does not come to an agreement and the planes will remain, says Consumer Council that anyway to meet up at the airport as originally planned.
– A strike may soon be called off. Have not you been told that your flight is canceled, we recommend you to meet up at the airport as usual, says Ingeborg Flønes, director of consumer service.
About the plane is two hours delayed, passengers have claims on food and beverage or accommodation option with transport.
– On longer trips, the airline will first have to offer this to passengers for delays of three or four hours depending on the length of the journey, says Flønes.
If your flight is more than five hours delayed or canceled due to the strike, you as a passenger either get your money back or require alternative transport as quickly as possible.
Rolf Forsdahl, CEO in Norwegian Tourism Forum, told VG that flyrettighetene may appear complicated for passengers, but a growing number have begun to open their eyes to what rights you actually have.
Money back
In short, says Forsdahl, that any flight which is not made, does that passengers can get their money back.
Passengers who shows up at the airport and at short notice and get to know that the plane is set has a well developed set of rights, says Forsdahl.
– Ticket money for a plane that does not fly, he can claim to recover. The money you have prepaid will be refunded. Then the contract has been broken between the company and the passenger, says Forsdahl VG.
As a passenger, you can also require that the company sends you home via other aircraft operators or transport.
– Will you travel home, the company has a duty to re-route you and they must pay excess value, he says to VG.
He recommends that anyone going out and fly on to follow updates from Airline and to read up on the rights you have if the strike occurs.
About the strike becomes protracted, and passengers have been notified well in advance, it applies different rules. Forsdahl therefore encourage customers to keep in touch with the company and read up on what due.
Suffers one strike, you will NOT be refunded consequential costs such as hotel, flight from another airport or other expenses you have prepaid before your holiday.
The airlines must get better
CONSUMER COUNCIL: Senior communications advisor Consumer Council, Ann Hege Skogly.
Photo: KJELL HÅKON LARSEN , CONSUMER COUNCIL
Ann Hege Skogly Senior Communications Consumer Council, says that flyrettigheter can be complicated. On a general basis that the companies conceal flyrettighetene to passengers.
– They could have been considerably more frempå by giving customers what they are entitled to, says Ann Hege Skogly VG.
The Consumer Council has been in contact with the companies to clean up the rights.
– Meanwhile, we have developed a calculator where passengers can easily find out what they are entitled to while they stand at the airport.
The calculator can be found here.
The insurance policy does not apply
Emma Elisabeth Vennesland, Director of European Insurance, told VG that they are eagerly following the developments in the conflict. Their experience is that flystreiker can quickly become chaotic for passengers.
INSURANCE DOES NOT COVER STRIKE: Emma Elisabeth Vennesland in European insurance.
Photo: Bjorn Thunæs , VG
– It is always sad when such things goes beyond a third says Vennesland VG.
In the event of chaos, delays and cancellations Saturday covered not by the travel insurance.
– The insurance covers the most important things. Illness, death, robbery, accidents and lost luggage and the like. Work Conflicts, strikes and lockouts are not covered, she said.
Her advice is to have a close dialogue with the airline in advance of departure.
– You’ve bought and paid for a service, and then the company should work to find a solution for their passengers, she said.
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