“Congratulations Jenny! You have just won a 10 000 NOK Coop gift card! “, Is an example of text messages that grocery chain Coop warns.
Communication Manager Harald Kristiansen confirms that such messages are a problem for the chain, and say they want worshiped messages from clients who receive such messages.
– It has been a little quieter in the last 14 days, but periodically flares up, says Kristiansen Adresseavisen.
The chain is constantly approached from customers wondering about Coop has something to do with contests and surveys of various kinds. They have been offered to participate via email, text messages, messages on Facebook or the like.
The prize for participating in such an activity is often a gift certificate from Coop.
According Coop is the answer from them mostly always that the chain does not have anything to do with this, and that Coop real competitions are always announced at the chain’s website.
Also Kiwi experience that rogue actors to use their names similarly .
– We get such feedback periodically. Last year there were very many, whereas now it is rarer. People may have gotten used to it, says communication Kristine Aakvaag Arvin of Kiwi.
Arvin says they encourage customers to notify them, but that they also encourage clients to notify the Consumer Ombudsman via a form on the grocery chain’s website .
– The more reports, the more chance there is that it is being investigated, said Arvin, who do not know who is behind the messages.
– We do not know what motivation is, but we try to warn customers in any way we can, she says.
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