Consumer Council provides the following summary of your rights as an airline passenger delays and cancellations:
EU Regulation 261 / 2004 provides rights by delayed or canceled flights. In case of delay, the duration of the delay and the length of the flight critical to your requirements.
Your rights kicks in when the delay is:
more than two hours for flights of 1,500 km or less
more than three hours within the EU and EEA area for flights over 1500 km
more than three hours outside the EU and EEA area under 3500 km, or
more than four hours on all flights over 3,500 km.
you are entitled to:
If one of these conditions are met, you have, whatever the cause of the delay, claim:
Written notification from the airline about your rights
Meals and refreshments in a reasonable relation to the waiting time
Two free phone calls etc.
Free hotel accommodation if the new departure is first day after the scheduled departure time
Free transport between airport and accommodation
at a delay of over five hours, you can request to have money back for unused ticket and also for used ticket if the flight no longer serves the purpose of your original travel plan. In addition, you are entitled to return flight to the original starting place.
When a cancellation you are entitled to what is stated in the above. In place of a refund for the ticket, you can also claim a handoff as soon as possible to the final destination, or at a later date by your own choice.
If you accept a refund for your tickets, the airline catering duty cease. This means for example that you no longer have the right to get paid food and drinks or more. In case of cancellation or delay of more than three hours, you may be entitled to a standard compensation. It is assumed that the delay or cancellation is not due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
Extraordinary circumstances:
however, there is less chance that the Regulation rules on the standard replacement by long delays and cancellations will take effect.
the Regulation has in fact a clause that air carriers obligations here should be limited or eliminated” in cases where an event is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. ”
as an example of such extraordinary circumstances cited include “strikes that affect the operation of an operating air carrier.”
Standard compensation has the following rates:
Flights not exceeding 1500 km: € 250
flights within the EU / EEA area over 1500 km, and all other flights between 1500 and 3500 km: € 400
All other flights: € 600
Manages the airline by rerouting to get you to your destination within certain limits, reduced standard compensation by 50 percent.
When you have the rights?
The ordinance provides rights apply to flights from a country within the EU / EEA area, and flights from a third country to the EU / EEA area where the airline performing the flight is a Community carrier.
You may also be entitled to extremes compensation pursuant to the Aviation Act. For more information, contact the Consumer Council.
Source: Consumer Council
No comments:
Post a Comment