“Statistically speaking ‘is a regular column in Aftenposten economics magazine, which comes with the newspaper every Sunday.
So you sit there at the airport again and waiting for departure. The plane is already over three quarters delayed and queued at the end radiate outward rising irritation among all the others who are waiting.
So registrations it into an SMS from the airline stating that the plane will take off about 10 minutes. You look out on the plane where not even luggage is wheeled out and can only conclude that the votes just as with the two SMS messages that you have already received. They regretted the delay and also promised retirement if only briefly.
A survey shows that …
This situation is one of the irritating flights most. It is not just a loose assertion, but documented through a survey agency chain Berg-Hansen has done among no fewer than 18,000 customers.
The conclusion is that punctuality score highest – 95 percent, a few percentage points more than price.
The fact that the aircraft taking off and landing on the route, is of great importance since delays can easily destroy planned tasks there can be, or makes it impossible to number corresponding transport.
Teller twice as much as bonus points
Berg-Hansen survey gave the travelers four choices:
What is most important to you when choosing an airline: Bonus points, frequent departures, price or punctuality?
Anyone who may have thought that air passengers are long flat after hoard a bonus or two wrong. It is thus punctuality which is the most important, so follow frequent departures that achieves a score of 91 percent, the price level will score 87 percent while bonus points are located at the bottom with 48 percent.
Punctuality counts therefore twice as much as bonus. And it is not just the job travelers who responded to the survey, although they are the majority.
Our companies in the top class
Passengers today expect the company will comply with the contract to carry you from A to B at the time you’ve paid for – unless there are circumstances that excuse them. And in Norway we have as passengers every reason to be satisfied, says the boss of Berg-Hansen, Per Arne Villadsen.
– Yes, we can only applaud timeliness of Norwegian and SAS and Widerøe for the scissors guilt too. We live, after all, in a country where the weather poses a challenge when it comes to would ensure high punctuality. It should also be noted that airports in Norway are good at bad weather. We have all seen how the runways seagull at Gardermoen? asks agent top.
Have we become too demanding?
Are we perhaps been well demanding, forget that after all is much that can affect the timeliness and perhaps take for granted that the plane should land route. It does not seem Villadsen:
– No, I do not think we are particularly demanding. I think we as customers should presuppose that airlines and airports prioritises punctuality high. We must remember that Norway is a long and demanding topographical land and air transport is an important part of our national infrastructure, he said.
Confirmed in international statistics
When it is comforting that both airlines, SAS and Widerøe operates the very top of the European aviation regards punctuality. Flightstats.com, an international research company, undergoes every year timeliness of the world’s airlines. Not at retirement, but on arrival – what probably matters most to travelers in general.
In this company is going our own companies very honorable out, and operates with an arrival punctuality at very high level: SAS is located on 88, 8 percent, English at 84.9 while Widerøe is 91.1 percent.
On the background you will actually have a bit of bad luck if you should be bothered by delays. Perhaps also show little indulgence when it still happening?
Twitter:KEMikalsen
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