5,000 passengers can claim money back from Norwegian, says Consumer Council.
The airline and the Council agree that the Norwegian had even blamed for around 20 of the cancellations this summer.
– The shall initially far that you are not entitled to standard compensation. Strikes and extreme, so that planes must stand on the ground, among a few exceptions, says Ingeborg Flønes, director of consumer services Consumer Council.
It was the Consumer Council which initiated the meeting with Norwegian to get better insight in what information the company gave its passengers when many departures were canceled earlier this summer. According to EU regulation, airlines have an information requirement when such incidents occur.
Partially agreed scope
– Norwegian seems to agree with the Consumer Council that around 20 cancellations were within the company’s control and so we have different views on individual cases, says Flønes.
the problems for several thousand Norwegian travelers occurred in early July following a overtime agreement between the airline and the pilots outlet. After a more than eight-hour meeting on 6 June, the leaders and the union Parat agreed a new deal that comes out round. In addition, the employee at least 50 new pilots.
– An inadequate job
Communication Manager Lasse Sandakerveien-Nielsen in Norwegian denotes opposite NTB meeting Thursday as constructive.
– We went through information management. And we also discussed how passengers should be compensated. In cases where flights have been canceled due to poor planning from Norwegian side, travelers will get compensation, says Sandakerveien-Nielsen said.
He will unlike Consumer Council can not quantify how many passengers are entitled to money.
– But it’s all about a few thousand, says communications manager.
From 1.800 million
Standard compensation depends on how far you would be flying and located between 200 and 600 euros – that is, from just over 1,800 to 5,500 crowns. Beyond that you can also be entitled to compensation as long as the loss is a natural consequence of that flight was canceled, said the Consumer Council.
The deadline for an appeal is one year, and passengers who get off fraNorwegian can take matters on to the Transport Appeals Board. (© NTB)
No comments:
Post a Comment